What is the return policy?

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store. Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

How long does it take to process a refund?

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.

What is the policy for late/non-delivery of items ordered online?

Our local teams work diligently to make sure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient's time zone. During busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue. Click here to complete the form with your order-related question(s).

When will my credit card be charged?

We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Will I be charged sales tax for online orders?

Local and State sales tax will be collected if your recipient's mailing address is in: Arizona California Colorado

Yachting06/09/2022

SOS Yachting: A Team Devoted to Worryless Yachting

3 minutes

VAT compliances for commercial yachts operating in the EU can represent a substantial regulatory hurdle and even the best charter experience could be highly stressful and challenging. SOS Yachting has the right vibes and the right people to resolve these problems

We all love the sea. Its sense of freedom and peace of mind. However, we all know that sailing and delivering the best charter experience can be highly stressful and challenging. That’s a real pity! VAT compliances for commercial yachts operating in the EU can represent a substantial regulatory hurdle.

Croatian team - Sanja and Iva — Croatian team – Sanja and Iva

Add a foreign language, administrative compliances, and a busy charter season, and the difficulties seem insurmountable. That’s when the dedicated team of SOS Yachting comes in help. Their goal? To take the headache out of bureaucracy and guide you through the process. It’s all easier than it seems! It is their motto. SOS Yachting group has operational offices in Italy, France, Croatia, and Spain, managing a global fleet in the Mediterranean of over 600 Owning Companies and processing over 1300 charters.

The Company started with a mere 49 clients managed by the Viareggio Office, with an impressive, increasing yearly growth rate. Sara – with the Company since its real beginning – has good but challenging memories of those years: ‘We were the only and first group specialized in VAT for charter yachts in the Mediterranean. We are now celebrating our 10th Anniversary, and we are four people in the Italian office with Gioia, Nina, and Rachele.’

Italian team from left Gioia Nina Sra Rachele — Italian team – from left Gioia, Nina, Sara and Rachele

In 2013 SOS Yachting opened the French and Monaco Office in Nice, also increasing at a phenomenal steep rate. The operation Manager of France is Deborah, and Pembele and Lilit have later joined the office. In 2014, the critical number of charters underway to Croatia pushed SOS Yachting executives to open an office in the charming town of Rijeka.

Sanja was the first one to start the operations: ‘The office was opened in June – when the season had already begun – and it was challenging to register the first clients. Regardless, we concluded the first season successfully.’ After Sanja, Iva has joined the office and is still an essential team member. Eventually came the turn of Spain and Mallorca was the ideal corner to place the office. Alessia remembers how she was the only one for the first years.

French team - from left Deborah, Pembele and Lilit — French team – from left Deborah, Pembele and Lilit

Spanish team - Tataiana and Alessia — Spanish team – Tataiana and Alessia

‘It was not easy, I found it very difficult to understand the mentality of the Spanish authorities and procedures.’ And Tatiana finally joined the office in 2020. She had already experience in the sector and, along with Alessia, has increased the customers even in the post-covid season. SOS Yachting team doesn’t only constantly deal with the Tax Office but also with the Port Authority. All things are difficult before they are easy. So why not just enjoy the sailing and let them face the storms of bureaucracy? SOS Yachting has for sure the right vibes and the right people.

Photos Robert Matić & SOS Yachting